How do I delete my account?

You can delete your account yourself from the app. Deletion does not happen immediately: it completes after 7 days, and you can change your mind during that time.

Deleting from the app

1. Open the app and go to the Profile tab.
2. Open Settings → Account.
3. Tap "Delete my account".
4. Enter your password and confirm.

7 days, and how to undo

The moment you confirm, your account is marked for deletion - but nothing is removed straight away. For 7 days your account keeps working as usual: you can sign in, export your data and cancel the request from the app. After 7 days the deletion completes and cannot be undone.

That is what the waiting period is for: you can download a copy of everything you are about to lose from the export option in the app.

If you did not make the request yourself, you will get an e-mail about it, and the steps in that e-mail stop the deletion.

If you run a club

If you are the sole owner of a club, you need to transfer it to another member or close it before you can delete your account. The app reminds you of this on the deletion screen.

What is deleted, what stays

Deleted outright

• Your account details: name, e-mail, phone number, profile photo.
• Your flights and the IGC files you uploaded.
• Your equipment, emergency contact and health information.
• Your devices and notification preferences.
• Your favourites, club memberships and event attendance.

Anonymised — kept for the community, no longer tied to you

• Corrections you made to flying sites, and sites you added.
• Your site reviews and ratings.
• Site photos you uploaded.
• Reports you filed and moderation records.

These are community contributions other pilots rely on, and deleting them would damage what is left behind. Your name is removed; the record stays as "deleted user".

Kept for legal reasons

Your consent records are kept with your name removed, because they show which text you agreed to and when. Any invoicing or payment records are kept for as long as the law requires.

If you cannot reach the app

If you have lost your phone or cannot sign in, you can ask us to delete your account by e-mail. Write from the e-mail address registered to your account, so we can verify who you are.

E-mail: info@hipopotamya.com

Your request will be answered within thirty days.